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FAQs

Shipping & Returns

Shipping

How much does the delivery cost?

We deliver to the United Kingdom, the United States of America and Europe. The delivery price is impacted by the destination, international taxes and chosen delivery option. To find out the delivery cost, please enter the country of destination at the checkout and the price will be calculated automatically. For more information click here

UKEUUS
Collection point///
Delivery£3 (free over £30)€6 (free over €80)$6 (free over $60)

Where do you deliver?

We deliver across mainland UK, US and the EU (Switzerland is not included). You can find also find our products all over the world: click here to find our stockists near you.

Returns

How can I return my order?

Are you unhappy with your order? We are very sorry that you are not satisfied with your products. Please contact us at [email protected]ée.com within the 14 days of receiving a parcel to organise a return.

Unfortunately, we will not accept returns of products that have been opened or damaged.

If your order arrived damaged, missing an item or if something else is wrong, please send us pictures of your order and the order number at [email protected]ée.com and we will do our best to help you.

How much do returns cost?

Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for the shipping costs and the parcel until it arrives to our warehouses. It includes the risk of loss or damage of the product.