FAQs
My Order
My OrderOther order queries.
How to modify my order?
Please contact us as soon as possible at [email protected]ée.com
How can I track my order?
Your order confirmation email will usually include a tracking link. If you haven’t received it, please email us at [email protected]ée.com.
Problems with delivery.
I am missing an item from my order, what do I do?
Are you missing a product? We are sorry to hear that! Please contact us as soon as possible: [email protected]ée.com and we will aim to help you.
I was delivered a wrong item, what do I do?
An error in your order? Oops mistakes can happen, but we are very sorry. Please contact us as soon as possible by sending a photo of your package and the order number to [email protected]ée.com and we will aim to help you.
I have a problem with my order, what do I do?
Have one or more of your products been damaged? Contact us as soon as possible by sending a photo of your package and the order number to [email protected]ée.com and we will aim to help you.